Excellent technical skills in IVR (3-5+ years of hands-on work experience).4-5+ years of proven work experience as a QA Test Analyst.Strong knowledge of software QA methodologies, best practices, tools and processes.Experience in writing clear, concise, and comprehensive test plans\strategies and test cases.Experience with writing simple or complex SQL queries for data validation.Hands-on experience with both white box and black box testing.Experience working in an Agile/Scrum/Kanban development