The ideal candidate will be a self-starter with strong analytical, data analysis, communication, and problem-solving skills. This role involves gathering and documenting business and technical requirements, analyzing data, supporting system integrations, testing technology solutions, and coordinating implementation activities. Hands-on ServiceNow experience is mandatory.
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Business and Technical Analysis: Gather, analyze, and document business requirements, functional specifications, technical requirements, and project deliverables.
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ServiceNow Integrations: Support and analyze ServiceNow integrations related to Asset Management, Inventory Management, CMDB Discovery, Webex, and other enterprise systems.
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Data Analytics: Analyze complex datasets, identify trends and discrepancies, prepare reports, and provide actionable insights to support business and technology decisions.
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Microsoft 365 Solutions: Utilize Microsoft 365 productivity applications to support business processes, analyze information, improve collaboration, and develop reporting solutions.
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Solution Design and Implementation: Evaluate existing systems, identify opportunities for improvement, and recommend technology solutions aligned with business requirements.
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Testing and Validation: Develop test scenarios, coordinate user acceptance testing (UAT), validate system functionality, document defects, and support issue resolution.
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Infrastructure Services Support: Work with networking, server, workstation, telecommunications, and service management teams to analyze requirements and coordinate project activities.
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Process Improvement: Conduct research, evaluate existing workflows, and develop procedures and recommendations to improve system efficiency and operational effectiveness.
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Contract and RFP Documentation: Assist in preparing Requests for Proposals (RFPs), contract documentation, technical specifications, and statements of work or scopes of deliverables.
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Telecommunications Expense Management: Support telecom expense analysis, inventory reconciliation, cost tracking, and reporting, as applicable.
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Documentation and Training: Develop user guides, standard operating procedures, technical documentation, and training materials. Provide training and support to end users.
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Stakeholder Collaboration: Coordinate with business users, technical teams, project managers, and vendors to ensure requirements are understood and deliverables meet project specifications.
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Project Support: Take ownership of assigned tasks, track progress, identify risks and dependencies, and ensure deliverables are completed within established timelines.
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Proven experience as a Business Systems Analyst supporting IT, infrastructure, or enterprise technology projects.
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Mandatory hands-on experience with ServiceNow, including integrations and relevant modules or capabilities.
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Experience supporting ServiceNow integrations involving Asset Management, Inventory Management, CMDB Discovery, and Webex.
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Strong experience using the Microsoft 365 productivity suite.
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Demonstrated data analytics experience, including data analysis, reporting, validation, and interpretation of results.
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Experience gathering requirements, documenting business processes, and translating business needs into technical specifications.
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Knowledge of system testing, user acceptance testing, implementation support, and issue tracking.
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Strong analytical, problem-solving, organizational, and communication skills.
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Ability to work independently, take ownership of assignments, and collaborate effectively with cross-functional teams.
