Junior Call Center Engineer (Associate/Specialist) Washington, DC - Onsite 12+ Months The Junior Engineer handles the day-to-day operations, maintenance, and user-level support. They work under the supervision of the Senior Engineer. Key Responsibilities Provisioning: Setting up new agent profiles, headsets, and softphone software for customer service representatives.Monitoring: Using dashboards (like Grafana or Nagios) to track call quality, latency, and dropped call rates.Basic Troubleshooting