Desk Side Engineer - Senior Washington DC 12+ Months Primary ResponsibilitiesTier 2/3 Technical Support: Diagnosing and resolving complex hardware, software, and platform issues for laptops, desktops, and mobile devices (iPhone/iPad). Platform Management: Managing environment health using tools like Microsoft Endpoint Configuration Manager (SCCM) for imaging and JAMF for macOS management. Google Workspace Support: Many DOT components have transitioned to Google Workspace (Gmail, Drive, Meet). Y