Salesforce Architect with (MIAW) Messaging for In-App and Web

Introduction:

We are seeking a highly experienced Salesforce Architect with expertise in (MIAW) Messaging for In-App and Web to join our team. The ideal candidate will be responsible for designing and delivering enterprise-scale Salesforce solutions, with a focus on Service Cloud implementations, Agentforce, and Messaging for In-App and Web (MIAW).

Responsibilities:

• Own and define the end-to-end Salesforce architecture, covering Service Cloud, Agentforce, and Messaging for In-App and Web (MIAW).
• Design scalable, secure, and high-performance Salesforce solutions aligned with enterprise and client architecture standards.
• Lead architecture decisions across data models, integrations, security, automation, and user experience.
• Define architectural patterns and best practices for Agentforce-driven agent workflows and AI-enabled service capabilities.
• Architect and govern Messaging for In-App and Web (MIAW) implementations, including routing, omni-channel strategies, and agent capacity models.
• Provide technical leadership and design guidance to development teams, reviewing designs and code for architectural compliance.
• Collaborate with business stakeholders, product owners, and enterprise architects to translate business requirements into architectural blueprints.
• Define and govern integration architecture using APIs, middleware, event-driven patterns, and Salesforce-native capabilities.
• Ensure adherence to Salesforce security, access management, and compliance standards, including least privilege and data protection.
• Participate in release planning, risk assessments, and architectural reviews across the delivery lifecycle.

Requirements:

• Bachelor’s degree in business administration, Information Technology, or a related field.
• 14+ years of overall software development experience, with 10-12 years dedicated exclusively to Salesforce architecture, design, and development.
• Strong hands-on background with Service Cloud, Agentforce, and Messaging for In-App and Web (MIAW).
• Extensive hands-on expertise in Salesforce platform technologies, including Apex, Visualforce, Lightning Web Components (LWC), and Aura.
• Proven track record in architecting, designing, and delivering complex Salesforce solutions aligned with enterprise-scale requirements.
• Salesforce Certified Platform Developer I & II.
• Salesforce Certified Lightning Experience Specialist certification.

Work Location:

Hybrid = 3 days (Tuesday to Thursday) in Clinton, NJ, and 2 days remote.

Work Shift Timings:

9 to 5 PM EST