Job Title: - ServiceNow Administrator
Duration: Full time
Location: Detroit, MI ( ONSITE-HYBRID)
Description:
Required Qualifications:
Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience in Information Technology.
Experience in ServiceNow platforms across ITSM, ITAM, ITOM(CMDB), Integrations.
Good understanding of ServiceNow modules, integration hub and hands on experiences with ServiceNow integrations (OOTB, Custom) with third party applications.
Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment).
Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them.
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
Preferred Qualification:
Business, IT Stakeholders & Vendor Management Skill.
Good Communication & Client- interfacing skills.
Ability to work in team in diverse/ multiple stakeholder environment.
Analytical and troubleshooting skills.
Experience and desire to work in a Global delivery environment.
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