ServiceNow CMDB Administrator

As the ServiceNow CMDB Administrator, you serve as the librarian of the IT ecosystem, owning the accuracy, health, and integrity of the data that represents every server, application, and device across the enterprise. While platform administrators focus on how ServiceNow runs, this role ensures the Configuration Management Database (CMDB) reliably reflects the real-world IT environment. You will design, implement, and maintain the ServiceNow CMDB, ensuring Configuration Management processes deliver a trusted, auditable, and logically modeled view of infrastructure aligned to CSDM best practices.

RESPONSIBILITIES:

• Own and monitor the CMDB Health Dashboard, addressing issues related to Completeness, Compliance, and Correctness
• Identify and remediate duplicate and orphaned CIs using Duplicate Identification and Remediation (DIR) tools
• Establish and enforce data standards, naming conventions, and CI class governance
• Utilize CMDB Workspace and Data Manager to manage and maintain high-quality CI data
• Partner closely with CI owners to validate accuracy and lifecycle alignment
• Configure, manage, and troubleshoot ServiceNow Discovery schedules to ensure automated, accurate infrastructure mapping
• Oversee the Identification and Reconciliation Engine (IRE) and IntegrationHub / ETL processes
• Ensure integrations from external data sources (e.g., SCCM, Jamf, Azure) reconcile cleanly without introducing duplicate or inconsistent CI records
• Support Service Mapping and Discovery Pattern development as needed
• Lead and support CMDB audits, validating alignment between physical infrastructure and ServiceNow records
• Enforce Configuration Management best practices and continuous improvement

QUALIFICATIONS:

• Strong hands-on experience administering ServiceNow CMDB
• Deep understanding of the cmdb_ci table hierarchy and Common Service Data Model (CSDM)
• Proven experience with ServiceNow Discovery, Service Mapping, and IRE
• Experience supporting or integrating with asset data sources and external systems
• Familiarity with IT Asset Management concepts (HAM & SAM experience strongly preferred)
• ServiceNow Certified System Administrator (CSA) Required