Systems Specialist

Job#: 3031414

Job Description:

JOB OBJECTIVE:

Will support the organization's IT infrastructure by proactively monitoring systems, responding to incidents, and contributing to continuous service improvement. Will maintain and troubleshoot a wide range of computing environments, from endpoints to servers to cloud platforms, using various hardware and software tools. Will participate in infrastructure enhancement projects, manage service requests, document technical procedures, and collaborate effectively with internal teams and external partners.

DUTIES AND TASKS:

1. Monitor network, servers, internet services, and applications to ensure consistent performance and availability aligned with service level expectations.

2. Perform first-level diagnosis, remote troubleshooting, and event correlation to resolve issues or escalate when necessary.

3. Manage service tickets from initiation to closure, document incident impacts, and contribute to regular system status reporting.

4. Support IT security operations including patching, antivirus remediation, and physical infrastructure checks, while maintaining lifecycle processes.

5. Execute and manage backup and recovery operations, including scheduling, restoration, and troubleshooting of backup systems.

6. Provision, maintain, and support network infrastructure including analog phone lines, structured cabling systems, and physical network components to ensure reliable connectivity and service continuity.

7. Create and maintain technical documentation, procedures, and knowledge base articles to support operational consistency and team learning.

8. Conduct root cause analysis for recurring issues, track temporary workarounds, and support long-term problem resolution efforts.

9. Continuously develop skills by learning new technologies and operational strategies to improve performance and service delivery.

10. Maintain awareness of system health through proactive monitoring and contribute to continuous service improvement initiatives.

11. Participate in an afterhours on-call rotation for upkeep of critical IT services.

12. Provide prudent, punctual, and pleasant service in all your interactions.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Foundational knowledge of computer operating systems (Windows, macOS, Linux), network systems (Cisco IOS, wireless access, structured cabling), and enterprise IT management systems (backup, virtualization, inventory).

2. Basic understanding of networking concepts (TCP/IP, DNS, VPNs, firewalls, etc.), network tools (Wireshark, Fluke), and physical network components.

3. Strong analytical and problem-solving skills with an attention to detail and a confident capability to troubleshoot complex problems from discovery to resolution.

4. Baseline familiarity with scripting tools, especially Microsoft PowerShell.

5. Ability to analyze technical documentation effectively and work with AI assistant tools responsibly.

6. Excellent written and verbal communication skills for documenting findings and reporting incidents.

7. Self-motivated with ability to work independently with minimal supervision in a fast-paced, small-team environment.

8. Strong time management skills and ability to prioritize tasks effectively.

9. Willingness to learn and grow in a rapidly evolving IT environment.

10. Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff, and public.

11. Flexible with ability to work well under pressure and consistently meet deadlines.

12. Availability to work shifts and after hours as needed.

13. Ability to lift 30 pounds, use basic tools, and use a ladder for overhead work.

PREFERRED CERTIFICATIONS:

1. Associate's degree in Computer Science, Information Systems, Cybersecurity, a related field, or equivalent work experience.

2. Relevant certifications include CompTIA Server+, CompTIA Network+, CompTIA Linux+, Cisco CCNA, and Microsoft Azure Fundamentals.

3. Completion of a training program, such as Cisco Networking Academy or Microsoft Azure Administrator Boot Camp, is a plus.

REPORTING RELATIONSHIP:

Reports to the Manager of Information Security and Technology Operations

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.