Job Description:
***Only W2 resumes are accepted
Work Location: Role is fully onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.
DAILY DUTIES / RESPONSIBILITIES:
Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
- Respond to Wired and wireless network issues
- Network account onboarding and offboarding via custom scripts Infrastructure-related incidents
On-Call Support Rotation
- Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
- Entra ID (Azure AD) management
- Group policy and user provisioning
- Microsoft 365 administration Assist with server administration tasks, including:
- Basic Windows Server maintenance
- Monitoring and performance tuning
- Patch management and updates
Required Skills:
- 5+ Years of experience with Microsoft Entra ID
- 5+ Years of experience with Microsoft administration
- 5+ Years of experience with Windows Server environments
- 10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
- 5+ Years of experience in customer service
Preferred Skills:
- Experience with wiring closets
- Experience with Ruckus switches
- Experience with Deskpro Ticketing System
- Experience with Active Directory, DNS, and Group Policy
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