Hi,
Role: ServiceMax Architect
Location: Remote
Who are we looking for?
An experienced ServiceMax Architect who has designed and delivered end-to-end ServiceMax/field service implementations on the Salesforce platform, and can own the solution architecture for a critical client engagement. The individual must be comfortable working onsite in the US with cross-functional teams, implementation partners and business stakeholders, willing to travel to field/service locations as needed, and able to support project timelines including cutover, go-live and hypercare windows.
Technical Skills:
Architect and lead end-to-end ServiceMax implementations (ServiceMax Core on Salesforce and/or Asset 360) covering work order management, scheduling and dispatch, installed base, and service contracts.
Own the solution architecture and design documentation, including data model, object extensions, security model, and integration architecture.
Configure and extend core ServiceMax modules Service Flow Manager (SFM), Dispatch Console, Advanced Scheduling and Optimization, Mobile (ServiceMax Go/Zinc), and Entitlements, Warranty and Preventive Maintenance.
Build Salesforce platform extensions using Apex, Lightning Web Components, Flows and SOQL where standard ServiceMax configuration is insufficient.
Define integration patterns to ERP and CRM systems (SAP, Oracle, Dynamics, NetSuite) using MuleSoft/Boomi/REST APIs for parts, inventory, pricing and financial data.
Lead data migration of assets, installed base, work orders and service history, including mapping, cleansing, load strategy and reconciliation.
Establish environment strategy, DevOps and release management, and technical governance across sandboxes and production.
Oversee SIT/UAT, performance tuning, mobile offline testing, cutover readiness, and post go-live hypercare support.
Process Skills:
Agile/Scrum and SDLC delivery for Salesforce/ServiceMax programs
Requirements workshops, solution design documentation, and technical governance
Field service process expertise work order lifecycle, preventive maintenance, warranty and contract management
Behavioral Skills:
Strong client-facing presence and executive communication in an onsite engagement
Strong leadership and cross-functional collaboration across field service, IT, and business teams
Ability to manage multiple priorities under tight deadlines
Strong problem-solving and decision-making skills
Qualification:
10+ years of enterprise CRM/field service delivery experience, including 5+ years of hands-on ServiceMax architecture and implementation on the Salesforce platform.
Bachelor's degree in Computer Science, Information Systems, or a related field.
Certification ServiceMax Certified Professional / Salesforce Certified Application or System Architect / Salesforce Platform Developer I preferred.
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