Band 2 DSS Engineer

Winona, MN, US • Posted 4 days ago • Updated 4 days ago
Contract W2
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • DSS
  • Remote Support

Summary

 

Location : Winona, Minnesota, USA

Skill : Band 2 DSS Engineer

Site Address : 4065 Theurer Blv

BGV : Yes Required

 

Key Responsibilities

  • Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices.
  • Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures.
  • Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution.
  • Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers.
  • Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests.
  • Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies.
  • Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery.
  • Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines (including legal hold PCs).
  • Assist users by providing support through SmartHubs installed at designated sites, ensuring seamless access to remote troubleshooting and device assistance.
  • Perform proactive PC health checks using prescribed tools, addressing performance or hardware issues during field visits.
  • Document and update knowledge base & runbooks.
  • Support conference room technology by conducting weekly checks and resolving identified issues proactively.
  • Assist with IT equipment setup, testing, and support during events, ensuring readiness and functionality of all required devices.
  • Manage IT equipment disposals and coordinate with preferred suppliers for proper decommissioning and recycling.
  • Document and maintain accurate records of all activities, site visits, and incident resolutions in the approved ITSM tool.
  • Assist users with activities including but not limited to IT equipment moves, peripheral installation and configuration, onboarding and offboarding requirements 
  • Comply with company practices, guidelines, and security requirements at all times, maintaining professionalism onsite.
  • Engage in continuous improvement initiatives to optimize field support delivery and enhance end user satisfaction.
  • Coordinate with specialized IT teams for escalations and advanced technical support
  • Forward unresolved tickets to the relevant specialized teams for escalation when issues cannot be resolved by Deskside support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91173256
  • Position Id: 8937837
  • Posted 4 days ago

Company Info

About ByteBridge Technologies, Inc

Bytebridge Technologies is a forward-thinking IT consulting and software development company committed to bridging the gap between innovation and business success. Our expertise lies in delivering cutting-edge solutions across software development, cloud services, automation, artificial intelligence, and IT infrastructure management.

At Bytebridge Technologies, we believe technology should empower businesses to achieve greater efficiency, scalability, and growth. Our team of seasoned professionals works closely with clients to understand their unique challenges and craft customized solutions that drive measurable results.

With a focus on quality, reliability, and innovation, we serve diverse industries, including finance, healthcare, retail, and more. Whether you're seeking to modernize legacy systems, automate workflows, or build future-ready applications, Bytebridge Technologies is your trusted partner on the digital transformation journey.

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