EUC Support Specialist

Description

We are looking for an EUC Support Specialist to provide hands-on technical assistance for employees across the organization in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, and access-related issues for both onsite and remote users while helping maintain a reliable end-user computing environment. The ideal candidate brings strong desktop support experience, sound troubleshooting skills, and a customer-focused approach to keeping daily operations running smoothly.

Responsibilities:
Deliver technical support for employees experiencing problems with desktops, laptops, peripherals, operating systems, and business applications.
Manage and prioritize assigned incidents and service requests to meet response and resolution expectations within established service levels.
Investigate escalated issues from the service desk, identify root causes, and restore user productivity through effective troubleshooting and resolution.
Support both in-office and remote staff with connectivity, device access, and Microsoft 365-related challenges across a large enterprise setting.
Maintain accurate records for company-issued computer equipment and assist with asset tracking throughout the device lifecycle.
Contribute to knowledge management efforts by refining support documentation and sharing practical solutions with team members.
Assist with endpoint deployments, device refresh activities, software rollouts, and other IT project initiatives as needed.
Provide support for access and authentication issues using tools such as Active Directory and mobile application management solutions.

Requirements

3+ years of experience in desktop support, help desk escalation, or end-user computing support within an enterprise IT environment.
Associate degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
Strong working knowledge of Windows environments, including troubleshooting for laptops, desktops, and common peripherals.
Experience using Active Directory to investigate user access problems and support account-related requests.
Proficiency with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
Ability to diagnose software, hardware, and basic networking issues affecting onsite and remote employees.
Familiarity with service desk ticketing processes, incident management practices, and technical documentation.
Technical certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft credentials are helpful but not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.