Description
Software Support Analyst (PERM DIRECT HIRE)
Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA
DIRECT HIRE PERMANENT POSITION: NO H1b Visa, NO F1B visa.
WHY APPLY?
We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.
The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.
*** For immediate ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K
What You'll Do!:
Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications
Troubleshoot and resolve software, system, and user issues in a service desk environment
Support clients through remote connections and direct user interaction
Analyze client data files & troubleshoot
Assist users with Windows-based software and Microsoft Office applications, particularly Excel
Support software connected to paper scanning devices and related workflows
Document issues, resolutions, and support activity through ticketing systems
Collaborate with peers on the service desk and escalate issues when needed
Support Environment
90% external client support
10% internal support
Service desk structure includes Tier 1, Tier 2, and Tier 3
What We're Looking For
Experience in application support, technical support, or service desk support
Background supporting proprietary software or third-party software applications
Strong knowledge of:
o Windows operating systems
o SQL Server
o Microsoft Office, esp. Excel
Ability to review and interpret client data files for troubleshooting
Strong communication skills & a customer-service mindset
Nice to Have
Experience supporting document imaging, scanning software, or hardware-integrated application
Why Join Us
This is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You'll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.
Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel.
Software Support Analyst Direct Hire position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: or my cell is AND e-mail resume confidentially to Carrie Danger - My direct email address is on my LinkedIn profile.
Requirements
What We're Looking For
Experience in application support, technical support, or service desk support
Background supporting proprietary software or third-party software applications
Strong knowledge of:
o Windows operating systems
o SQL Server
o Microsoft Office, especially Excel
Ability to review and interpret client data files for troubleshooting purposes
Strong communication skills and a customer-service mindset
Technology Doesn't Change the World, People Do.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01500-0013430832
- Posted 1 day ago
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