Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly.

Responsibilities:
Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices.
Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools.
Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner.
Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity.
Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime.
Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues.
Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency.
Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.

Requirements

At least 4 years of experience in IT support with a strong background in troubleshooting end-user hardware and workstation issues.
Practical experience supporting computer hardware, desktop software, and peripheral devices in a business environment.
Working knowledge of Active Directory administration, including user accounts, permissions, and related support tasks.
Understanding of core networking concepts such as connectivity, device communication, and basic issue isolation.
Familiarity with computer security practices and the ability to support users in a secure and compliant manner.
Strong customer service skills with the ability to communicate technical information clearly to both technical and non-technical audiences.
Proven problem-solving ability with a methodical approach to identifying root causes and delivering effective solutions.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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