Desktop Support Specialist/Lead

Description

We are looking for an experienced Desktop Support Specialist/Lead to join our team in Cedar Rapids, Iowa in a contract-to-permanent capacity. This role is suited for a hands-on support specialist who can resolve advanced end-user technology issues, guide endpoint standards, and partner with technical teams to strengthen day-to-day operations. You will act as a senior escalation resource while helping improve device management, software delivery, and support processes across the organization.

Responsibilities:
Provide advanced desktop and endpoint support for issues escalated beyond the front-line service desk, ensuring timely resolution of complex user-facing problems.
Oversee endpoint administration through Microsoft Intune, including device policy enforcement, compliance monitoring, patching, and configuration management.
Coordinate application packaging, deployment, and maintenance activities to deliver consistent software experiences across the business.
Standardize workstation setup and lifecycle practices for new deployments, refresh initiatives, operating system upgrades, and related rollouts.
Partner with infrastructure, security, and engineering teams to assist with broader technical projects involving servers, networks, and endpoint protection.
Serve as a knowledgeable resource for entry-level support staff by sharing guidance, troubleshooting expertise, and best practices.
Create and maintain clear technical documentation, support procedures, and knowledge base materials to improve team effectiveness.
Identify opportunities to streamline support operations through automation, scripting, and process improvements using tools such as PowerShell.

Requirements

5+ years of experience in desktop support, systems support, or a similar end-user technology role.
Hands-on experience managing enterprise endpoints with Microsoft Intune or comparable device management platforms.
Strong troubleshooting ability within Windows environments, including desktop operating systems, enterprise applications, and peripherals.
Practical knowledge of software deployment, device provisioning, and hardware lifecycle support.
Experience using PowerShell for administration, scripting, or support task automation.
Understanding of foundational networking concepts and their impact on endpoint performance and connectivity.
Strong written and verbal communication skills with the ability to document solutions and communicate effectively with users and technical teams.
Familiarity with Active Directory, endpoint security practices, and service desk ticket workflows; experience with PaperCut or printer management is a plus.

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