Help Desk Analyst II

Description

We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments.

Responsibilities:
Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications.
Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices.
Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution.
Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns.
Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use.
Assist with account and access-related tasks in Active Directory, including routine updates and user support.
Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources.
Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution.

Requirements

At least 3 years of experience in help desk, desktop support, or a similar technical support role.
Demonstrated experience supporting Microsoft Windows 10 and general Microsoft Windows environments.
Working knowledge of Office 365 and the ability to assist users with common application and access issues.
Hands-on experience with Active Directory, desktop imaging, and computer deployment processes.
Familiarity with SCCM and standard troubleshooting practices for endpoint support.
Experience resolving printer hardware, printer connectivity, and network printer issues.
Understanding of VPN technologies and the ability to troubleshoot remote access problems.
Strong customer service skills with the ability to communicate clearly and professionally with end users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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