IT Manager/Director

Description

We are looking for an experienced IT Manager/Director to lead technology operations and support business growth in Madison, Wisconsin. This role oversees enterprise infrastructure, end-user computing, core business systems, and cybersecurity while ensuring reliable service delivery across the organization. The ideal candidate will combine hands-on technical leadership with strong people management, building an accountable team and aligning IT priorities with broader company objectives.

Responsibilities:
Direct the administration and ongoing support of enterprise technology, including desktops, laptops, tablets, mobile devices, and related end-user services in accordance with company policy and service expectations.
Oversee business software and middleware environments by partnering with application teams on setup, configuration, deployment methods, and operational best practices across on-premise and cloud platforms.
Manage the organization's network and infrastructure environment, including servers, e-mail, payroll-related systems, CRM platforms, remote access tools, and other critical business services.
Strengthen the company's security posture by maintaining technical safeguards, enforcing security standards, and addressing risks that could affect availability, confidentiality, or operational continuity.
Administer software and technology licensing programs, track renewals, monitor spend against budget, and conduct routine audits to confirm compliance.
Lead the IT team through clear performance expectations, coaching, workload oversight, and accountability for responsiveness, service quality, and attentive conduct.
Monitor service performance against internal support targets, act as the senior escalation point for high-impact incidents, and drive root cause review for recurring or critical issues.
Create, update, and enforce IT policies, procedures, and operational standards that support regulatory expectations and industry best practices.
Develop and maintain disaster recovery and business continuity plans to help the organization sustain operations during outages or crisis events.
Work closely with business leaders, vendors, and internal stakeholders to align technology strategy, communicate priorities and status updates, and build a high-performing team focused on continuous improvement.

Requirements

Proven experience leading IT operations, infrastructure, or enterprise technology teams in a manager or director-level capacity.
Strong knowledge of Windows infrastructure and Microsoft Windows Server administration.
Background in service desk management, including incident escalation, resolution metrics, and support delivery oversight.
Hands-on understanding of network administration, including switches, routers, firewalls, and remote connectivity solutions.
Experience supporting cybersecurity compliance initiatives and maintaining secure enterprise environments.
Familiarity with ERP platforms and other business-critical enterprise applications.
Demonstrated ability to manage vendors, technology budgets, software licensing, and renewal planning.
Strong leadership, communication, and cross-functional collaboration skills with a track record of developing effective teams.

Technology Doesn't Change the World, People Do.

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