Senior Principal ServiceNow Consultant (Healthcare Focus)

Job Title: Senior Principal ServiceNow Consultant (Healthcare Focus)

Engagement Type: Flexible (10–20 hours/month)
Location: Remote

Role Overview:
We are seeking a highly experienced Sr. Principal ServiceNow Consultant to join our practice as a strategic leader and advisor. This role is ideal for a seasoned professional with deep expertise in ServiceNow and a strong background in the healthcare industry. You will work closely with CIOs, business leaders, and SMEs to drive transformation initiatives and optimize ServiceNow capabilities across health systems.

Key Responsibilities:

• Serve as a Sr. Practice Principal for ServiceNow, providing strategic direction and thought leadership
• Lead and advise on ServiceNow-driven digital transformation initiatives within healthcare organizations
• Engage with CIOs, executives, and cross-functional stakeholders to align ServiceNow solutions with business goals
• Assess current systems and design scalable, future-ready ServiceNow architectures
• Guide implementation, optimization, and innovation across ServiceNow modules
• Stay current with the evolving ServiceNow ecosystem, particularly within the healthcare domain
• Mentor internal teams and contribute to practice growth and capability development

Required Qualifications:

• Minimum 10+ years of experience in ServiceNow consulting, implementation, or architecture
• Proven track record of transforming healthcare systems using ServiceNow
• Strong understanding of healthcare workflows, compliance, and regulatory environments
• Experience engaging with senior leadership (CIOs, CTOs, and business stakeholders)
• Demonstrated ability to lead large-scale, complex transformation programs
• Deep knowledge of current trends and future direction of ServiceNow in healthcare

Preferred Skills:

• ServiceNow certifications (CSA, CIS, or equivalent advanced certifications)
• Experience with ITSM, ITOM, HRSD, or CSM modules in healthcare settings
• Excellent communication, stakeholder management, and advisory skills

Why Join Us:

• Flexible, part-time engagement (10–20 hours/month)
• Opportunity to influence and transform leading healthcare organizations
• Work with a dynamic, growing practice and executive leadership team