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AV / Video Conferencing Support Engineer

CHARLOTTE, NC, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

On-site

$41.06 - $45/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Financial Services
Finance
Migration
Network Monitoring
IT Operations
Training
Military
Microsoft
Dashboard
Cisco
Audiovisual
AV
Videoconferencing
Customer Facing
Communication

Summary

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Operations Analyst 3 in Charlotte, NC (Onsite).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 18 Months

Required Skills & Experience

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting
Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD).
Experience with Cisco Control Hub and enterprise conferencing environments.
Solid hands-on AV and video conferencing troubleshooting skills.
Ability to provide white-glove, customer-facing support in a professional environment.
Experience supporting enterprise or corporate environments, preferably with exposure to executive-level users.
Ability to work onsite full-time and travel between multiple locations as needed.
Strong communication skills and ability to work collaboratively within a team.

Desired Skills & Experience

Experience supporting large-scale conference room technology deployments or migrations. Familiarity with observability and network monitoring tools such as ThousandEyes.
Experience supporting hybrid environments involving Cisco and Microsoft Teams-based conferencing solutions.

What You Will Be Doing

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting.
Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD).
Experience with Cisco Control Hub and enterprise conferencing environments.
Solid hands-on AV and video conferencing troubleshooting skills.
Ability to provide white-glove, customer-facing support in a professional environment.
Experience supporting enterprise or corporate environments, preferably with exposure to executive-level users.
Ability to work onsite full-time and travel between multiple locations as needed.
Strong communication skills and ability to work collaboratively within a team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 876911
Posted 3 hours ago

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