Service Engineer

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Supportability engineering

Job title

Service Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Provides Technical Support to Field Representatives & Customers for Safran HE engines in service - Maintains
visibility on Performance & Reliability of Safran HE engines in service.

Essential Duties and Responsibilities:
Deliver expert-level technical support to Field Representatives and customers through phone consultations,
email correspondence, and on-site engagements, ensuring timely resolution of complex issues.
Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory
standards and engineering best practices.
Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that
inform corrective actions and enhance operational safety.
Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that
optimize performance and reduce downtime.
Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service
and/or provide maintenance recommendations as required.
Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends,
propose actionable solutions and support fleet-wide reliability enhancements.
Ensure product safety, reliability and improvement through the above-mentioned activities.
Must have proficiency in written and spoken English
Domestic and International Travel Required: 10%

Scopes and Accountabilities:
Defines project objects and develops procedures, identifies problems, and recommends solutions, requests
expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering
Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or
competitive posture of the corporation.

Candidate skills & requirements

Education / Knowledge / Skills and Abilities:
Bachelor's degree in aerospace/mechanical engineering as a minimum, master's degree preferred.
A&P Mechanic preferred or experience in the field of Aeronautical Maintenance.
Good working knowledge in Gas Turbine Engines and/or Helicopter Systems.
Good working knowledge of the Microsoft Office suite.
Ability to work in a multi-project and cultural environment.
Confident to present in front of an audience or customers.
Excellent interpersonal and communication skills (both written and oral)
Will be exposed to written or spoken French - familiarity with the French language preferred.

Physical Requirements:
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
The employee is frequently required to stand.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Annual salary

TBD

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes