Digital Content Strategist, Service

{"description": " Opportunity Overview

Opportunity Overview:
As a Digital Content Strategist, you'll play a hands-on role in advancing JonesLink and the Knowledge Lab mission: delivering fast, reliable answers associates can trust. You'll improve the quality, clarity, and usability of intranet content so it works for people and is ready for modern search and AI-assisted experiences. You'll partner closely with senior associates and content owners to rewrite, edit, and approve content-ensuring it's concise, accurate, well-structured, and governed as an authoritative source of truth.
This role is well suited for someone who enjoys editing and refining content so it's structured, scannable, and easy to navigate; is curious about how content design, layout, and language influence user behavior; and wants to see their work directly improve how branch and home office associates find guidance and complete work. You'll help build the content foundations that make an intranet \"AI ready\"-clear ownership, consistent standards, accessible formatting, and content that's organized and tagged in ways that support intelligent search, summarization, and reuse.
As a Digital Content Strategist, your day might include:

• Reviewing and rewriting intranet content to make it clearer, more concise, and easier to scan-so associates can get to the right answer quickly
• Partnering with senior associates and stakeholders to translate business needs into well-structured, user-centered knowledge that aligns to JonesLink/Knowledge Lab standards
• Editing and approving content written by others to ensure accuracy, consistency, accessibility, and readiness for AI-assisted experiences (clear headings, chunked content, plain language, and reusable components)
• Improving findability by applying SEO and intranet search best practices, including page structure, titles, and metadata (where applicable)
• Ensuring content follows intranet layout, formatting, and design standards so it's accessible, consistent, and easy to consume across devices
• Supporting content governance by helping content owners maintain healthy pages over time (review cycles, updates, and recommendations to revise, retire, or consolidate content)
• Balancing thoughtful collaboration with editorial precision-so Intranet (JonesLink) content remains trusted, current, and ready to power future AI-enabled answers

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Company Description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Position Requirements

Required Qualifications

• College degree with a concentration in communications, journalism, English, marketing, information science, or a related field (preferred)
• 3-5 years of experience in digital content strategy, content management, knowledge management, technical writing, journalism, or a related field
• Strong experience writing and editing for digital channels (intranet/web); SharePoint experience is a plus
• Demonstrated ability to improve content findability through strong information architecture, on-page structure, and search best practices
• Experience editing content in one or more content management systems and applying governance standards to ensure consistency and quality at scale
• Excellent written and verbal communication skills, with the ability to collaborate with stakeholders and provide clear editorial guidance

Nice to Have

• Experience with knowledge governance, taxonomy/metadata, content lifecycle practices (review cycles, certification/expiration), or content analytics
• Familiarity with AI-assisted content tools (e.g., summarization or rewrite support), content deduplication, or automation concepts that improve quality at scale

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.", "salary_raw": "Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short - and long - term disability, basic life, and basic AD&D coverage. Short - and long - term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax - advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page ."}