WMS Project Manager

Description

Responsibilities / Day-to-Day

Own end-to-end delivery of a Manhattan Active Warehouse Management (WMS) implementation, ensuring alignment to defined scope, timeline, and business outcomes

Develop and maintain a dynamic master project plan, managing dependencies across testing, integrations, training, and go-live activities

Define and govern system scope, configurations, and customizations; manage change requests with clear business justification and timeline impact

Act as the primary liaison between internal stakeholders and the WMS vendor, holding all parties accountable to delivery commitments, timelines, and SLAs

Lead cross-functional coordination across Operations, IT, Inventory, Finance, QA, and HR to ensure alignment and execution

Establish and enforce RACI, ensuring all deliverables have clear ownership and committed deadlines

Drive defect management and triage processes, ensuring timely resolution and prioritization throughout testing phases

Own User Acceptance Testing (UAT), including planning, execution, defect resolution cycles, and business sign-off

Plan and execute Mock Go-Lives and develop a detailed cutover runbook with defined rollback criteria

Lead go-live execution, including war room coordination, issue resolution, and stakeholder communication

Oversee post-go-live hypercare, tracking issues, stabilizing operations, and ensuring successful transition to steady state

Maintain a proactive risk and issue management process, identifying and escalating risks early with mitigation plans

Provide concise executive-level reporting, including status, risks, and key decisions required

Qualifications

7+ years of project management experience, including full lifecycle WMS or ERP implementations (design through go-live and hypercare)

Direct experience with Manhattan Associates WMS (Manhattan Active WM preferred)

Proven ability to define scope, manage configurations/customizations, and build/execute detailed project plans

Strong experience managing enterprise software vendors and holding them accountable to delivery commitments

Background in distribution, logistics, supply chain, or similar operational environments

Demonstrated success delivering complex, cross-functional projects with tight timelines and high visibility

Strong leadership and communication skills, with the ability to influence stakeholders at all levels, including executive leadership

Ability to operate independently, drive accountability, and manage competing priorities in a fast-paced environment

Willingness to work on-site as needed (more frequently during project kickoff); regional travel preferred

Preferred:

PMP or equivalent certification

Experience with large-scale workforce change management

Familiarity with defect tracking tools and reporting (e.g., Jira, Salesforce, etc.)

Experience supporting high-volume or 24/7 operational environments

Requirements

Business Requirement Document, Change Management, Manhattan WMS, WMS System, Project scoping, Project Planning

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