Program Manager, Tech Ops

{"description": "Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About the Role

As the Program Manager, Tech Ops, you will report to the Associate Director, Tech Operations and continuously collaborate with key stakeholders across the business to solve the most critical technical problems for our client.
Responsibilities:

• Oversee technical release management, coordinating across teams to ensure smooth and timely execution.
• Manage the release calendar and ticket lifecycle, ensuring visibility, documentation, approvals, and conflict prevention.
• Communicate releases across the org and to senior leaders, while also maintaining an organized history of release notes for reference.
• Manage the intake process for new technology requests and projects from cross-functional stakeholders
• Create automation and support maintenance of data flows into tools such as AirTable
• Oversee org-wide document management across tools such as Confluence and SharePoint
• Provide org-wide communications support, creating presentation decks and coordinating presentation input from multiple teams
• Support onboarding activities related to org-wide data, such as managing organization charts
• Create and deliver reporting on data related to release, intake, and prioritization processes to inform decision making at all levels of leadership
• Drive organizational effectiveness by supporting various needs on diverse projects and strategic initiatives across the Tech Ops team

About You
The essentials:

• Bachelor's degree or equivalent experience
• 3+ years of experience in tech industry in roles such as project management, release management, or business operations
• Experience in tech industry
• Proven organizational skills and time management abilities
• Ability to adapt to new technologies and evolving processes
• Strong problem-solving skills with initiative to drive projects independently
• Ability to effectively communicate to a variety of stakeholders
• Ability to manage multiple priorities and work independently
• Ability to work and multi-task in a fast-paced environment
• Ability to collaborate with and assist others to be successful as a team

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.
LOCATION: REMOTE, UNITED STATES

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.

Salary Range:

$65,000-$85,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave : Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.", "salary_raw": "Row(double=None, string=None)"}