Position Overview
We are seeking an experienced OpCon Workload Automation Administrator / Batch Operations Specialist with a minimum of 5 years of experience supporting enterprise batch operations and workload automation environments.
The ideal candidate will have strong hands-on experience with OpCon Workload Automation, batch scheduling, job dependencies, Unix/Linux shell scripting, production support, incident management, SQL, AWS cloud resources, and PostgreSQL RDS. The candidate will be responsible for designing, configuring, monitoring, troubleshooting, and supporting mission-critical batch workflows across legacy, distributed, and cloud-hosted application environments.
Shift Requirement: This position requires flexibility to work rotational shifts, including night shifts, as part of the production support schedule.
Key Responsibilities
- Design, configure, schedule, manage, and support mission-critical batch workflows using OpCon Workload Automation.
- Build, maintain, monitor, and execute 200+ production batch jobs and associated workflows.
- Configure complex job dependencies, schedules, calendars, sequences, and batch execution workflows.
- Organize jobs into structured and manageable OpCon schedules.
- Oversee OpCon development and configuration activities across environments.
- Install, configure, upgrade, and maintain the OpCon Workload Automation platform.
- Manage versioning and perform import/export of job configurations between development, test, and production environments.
- Coordinate with the OpCon product vendor for patches, upgrades, technical issues, and product-related troubleshooting.
- Develop and maintain Unix/Linux shell scripts to support batch job execution and automation.
- Monitor batch cycles and troubleshoot job failures, exit codes, dependency issues, and scheduling problems.
- Coordinate with application, infrastructure, database, and functional teams to resolve batch failures and production issues.
- Perform root cause analysis (RCA) and assist development teams with batch framework debugging and issue resolution.
- Performance-tune batch jobs and workflows to improve reliability and execution efficiency.
- Configure batch monitoring dashboards, alerts, notifications, and failure monitoring based on job exit codes.
- Manage production incidents and escalations using Azure DevOps.
- Document issue resolution procedures and contribute to knowledge base articles and support documentation.
- Create and maintain batch process enhancement/change request documentation, including effort estimates.
- Manage OpCon user accounts, roles, permissions, and security settings.
- Perform system administration activities including shell scripting, process monitoring, debugging, and system troubleshooting.
- Write and execute simple to complex SQL queries for batch support, validation, and troubleshooting.
- Support AWS cloud environments, including AWS PostgreSQL RDS and related AWS resources.
- Configure and maintain Splunk indexes to support SFTP monitoring and improve visibility into batch cycles through web-based dashboards.
- Prepare and distribute daily batch execution status reports to clients and project stakeholders.
- Publish daily production batch status and communicate exceptions, failures, and recovery activities.
Required Skills & Experience
- Minimum 5 years of experience in workload automation, batch operations, scheduling, or production batch support.
- Extensive hands-on experience with OpCon Workload Automation / SMA OpCon.
- Strong experience designing, configuring, scheduling, and supporting complex batch workflows.
- Experience managing job dependencies, schedules, calendars, sequences, and mission-critical batch cycles.
- Experience supporting batch environments across legacy, distributed, and cloud-hosted applications.
- Hands-on experience installing, configuring, upgrading, and maintaining OpCon.
- Experience with OpCon versioning and configuration migration, including importing/exporting jobs between environments.
- Experience coordinating with software vendors for patching, upgrades, and product-related issues.
- Strong Unix/Linux shell scripting experience, including Bash/KSH or similar scripting technologies.
- Experience troubleshooting batch failures, job dependencies, exit codes, and production issues.
- Experience configuring batch monitoring dashboards, alerts, and notifications.
- Hands-on experience with production support and incident management.
- Experience using Azure DevOps for incident tracking, escalation, documentation, and knowledge management.
- Strong SQL skills, including writing queries for troubleshooting and data validation.
- Experience with AWS PostgreSQL RDS and AWS cloud resources.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills and ability to coordinate with application, infrastructure, database, and business teams.
- Ability to work independently in a 24x7 production support environment, including rotational and night shifts.
Preferred Skills
- Experience supporting high-volume enterprise batch environments.
- Experience with SFTP monitoring and batch file-processing workflows.
- Hands-on experience with Splunk dashboards, indexes, alerts, and monitoring.
- Experience with performance tuning and batch optimization.
- Experience with change management, RCA, and production problem management.
- Experience creating technical documentation, runbooks, knowledge articles, and operational procedures.
- Experience working with cloud-based batch processing environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
Key Technical Skills
OpCon | SMA OpCon | Workload Automation | Batch Scheduling | Batch Operations | Job Dependencies | Batch Workflows | Unix/Linux | Shell Scripting | Bash | SQL | PostgreSQL | AWS RDS | AWS Cloud | Azure DevOps | Splunk | SFTP | Production Support | Incident Management | RCA | Monitoring | Alerting | Performance Tuning
Expected Deliverables
- OpCon batch schedules and workflow configurations
- Production batch job monitoring and execution
- Batch enhancement/change request documents and estimates
- Incident and problem-resolution documentation
- Batch failure analysis and RCA reports
- Daily batch execution status reports
- Monitoring dashboards, alerts, and notification configurations
- Knowledge base articles and operational runbooks
- Configuration migration/versioning documentation
- Production support and escalation records
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