Description:
Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
- Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine-readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations.
Bachelor Degree: (Required, Preferred or Not Required)
Role Responsibilities: (what they will be doing)
- The Flow Designer/Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.
Workflow Design & Automation Development
- Design, build, and maintain workflows using Flow Designer and related automation capabilities.
- Develop reusable flows, subflows, and actions for enterprise-scale use cases.
- Ensure workflows are modular, maintainable, and aligned to platform standards.
Process Automation & Translation
- Translate business and operational processes into automated workflows.
- Eliminate manual coordination by automating decision points and execution steps.
- Align workflows to service dependencies and operational realities.
Governance Automation & Policy Enforcement
- Embed governance rules and approval models into workflow logic.
- Prevent incomplete, non-compliant, or unauthorized actions.
- Enforce service ownership, lifecycle, and control requirements through automation.
Change & Incident Workflow Enablement
- Build workflows supporting change lifecycle, including validation, approvals, and execution gating.
- Enable incident routing, triage, and enrichment workflows.
- Use service context for accurate execution and routing decisions.
Automation Reliability & Error Handling
- Design workflows with error handling, retry, and fallback logic.
- Ensure automation is resilient and safe for production use.
- Define and document failure conditions and recovery approaches.
Automation Optimization & Continuous Improvement
- Monitor workflow performance and execution outcomes.
- Improve workflows to reduce cycle time and eliminate inefficiencies.
- Standardize automation patterns for reuse and consistency.
Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)
- Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
- Strong understanding of workflow orchestration and process automation principles.
- Experience translating business requirements into automated solutions.
- Proven ability to build scalable and reliable automation in enterprise environments.
PlNice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with governance automation and policy-as-code concepts.
- Experience with ITSM processes such as change and incident management.
- Background in regulated or complex enterprise environments.
EEO
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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