Location: Charlotte, NC
Salary: $81.00 USD Hourly - $87.00 USD Hourly
Description: ServiceNow Software Engineer (Enterprise Applications)Location: Charlotte, NC (Hybrid)
Minimum Qualifications- Bachelor's degree or equivalent practical experience
- 6+ years of ServiceNow development/engineering experience
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications
- Experience with JavaScript (including ServiceNow scripting such as GlideScript)
- Experience working in Agile/Scrum environments
Preferred Qualifications- Experience with ServiceNow Automated Test Framework (ATF) or Playwright
- Full-stack Java development experience
- Experience with ServiceNow integrations (REST, SOAP, APIs)
- Business Continuity Management (BCM) domain experience
- Experience developing and managing Service Catalog items
- Experience with data imports and transformation (Import Sets, Transform Maps)
- Strong understanding of ServiceNow data model, including table extensions
About the JobAs a ServiceNow Software Engineer, you will design, build, and enhance enterprise-grade applications on the ServiceNow platform. You will contribute to two critical applications: the Enterprise Services Portfolio (ESP), a custom-built system of record for enterprise services, and Business Continuity Management (BCM), which supports enterprise resiliency.
You'll work closely with cross-functional teams to build scalable solutions, improve automation, and implement integrations with external systems.
Responsibilities- Design, develop, and maintain ServiceNow applications and platform customizations
- Build and enhance ServiceNow solutions using JavaScript and platform-native scripting tools
- Implement integrations between ServiceNow and external systems (including full-stack Java applications)
- Develop and maintain Service Catalog items, including complex workflows
- Support and enhance Enterprise Services Portfolio (ESP) and BCM applications
- Implement automation strategies using Playwright and/or ATF
- Participate in Agile development processes, including sprint planning and reviews
- Troubleshoot production issues and deliver ongoing platform improvements
- Collaborate with engineers, product owners, and stakeholders to translate business requirements into technical solutions
- Ensure adherence to best practices in configuration, development, and platform governance
Required QuestionnaireCandidates should be prepared to discuss:
- Examples of ServiceNow applications they have developed or customized
- Experience with ServiceNow scripting (JavaScript, GlideScript) and how it was used to enhance functionality
- Details of a ServiceNow integration they implemented
- Experience developing Service Catalog items, including at least one complex example
- Understanding of ServiceNow table inheritance and when to extend versus create new tables
- Experience with data imports and implementation approach
Additional Information- Hybrid work schedule
- No relocation assistance available
- Role operates within an Agile delivery model
- Initial ramp-up expected within ~2 sprint cycles
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