Technical Trainer

Job#: 3035724

Job Description:
Technical Trainer

Location: Frankfort, Kentucky (Remote)
Employment Type: Contract

Role Overview

The Training Specialist is a professional responsible for developing, coordinating, and delivering training programs that support participants in the knowledge and utilization of health information exchange services. This role involves collaboration with internal teams and external participants to assess training needs, create materials, and facilitate virtual and in-person sessions to promote successful service adoption.

Key Responsibilities

• Educate healthcare organizations on the benefits of participation while managing relationships to ensure long-term value.
• Develop, coordinate, and deliver training programs for healthcare providers and internal team members.
• Conduct virtual and in-person training sessions, webinars, and workshops for new and existing participants.
• Create and maintain training materials, user guides, presentations, and standard operating procedures (SOPs).
• Assess training needs and identify opportunities to improve user understanding and the adoption of services.
• Serve as the subject matter expert regarding all services.
• Monitor training participation, collect feedback, and track performance metrics to evaluate training effectiveness.
• Ensure training content aligns with organizational policies, HIPAA requirements, and data privacy standards.
• Support continuous process improvement initiatives and contribute to enhancements in training delivery methods.
• Host educational briefings, product demonstrations, and user engagement sessions for various stakeholders.

Required Qualifications

Education: Bachelor's degree in healthcare administration, public health, business or a related field.

Experience: Minimum 3 years of experience in training, healthcare operations, customer support or health information technology (IT).

Technical Skills: Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards is preferred.

Preferred Qualifications

• Certifications in training, instructional design or health IT.
• Familiarity with healthcare compliance frameworks, including HIPAA and interoperability mandates.

Compensation & Benefits

The pay rate for this position is between $30.00 and $35.00 per hour.

Work Environment

This role involves frequent travel across Kentucky to meet with stakeholders and attend regional events. Remote work is supported, but face-to-face engagement is essential. Candidates must reside in or be willing to relocate to Kentucky. A valid driver's license is required.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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