Sr. CX Insights Analyst

Job#: 3033107

Job Description:

Job Description: Job Profile Summary:

Position Purpose:

Leads the collaboration with the business and technology stakeholders to translate high-level business requirements into functional and non-functional technical requirements that will be used by the design and development teams to build the technical solutions that fulfills the business needs.

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).

Requires 5 - 7 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

Experience with Data Processing

Knowledge of Other: health care payer business functions and operations.

Knowledge of Agile Software Development; Software Development Life Cycle

Soft Skills:

Intermediate - Seeks to acquire knowledge in area of specialty

Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions

Intermediate - Ability to work independently

Intermediate - Demonstrated analytical skills

Intermediate - Demonstrated project management skills

Intermediate - Demonstrates a high level of accuracy, even under pressure

Intermediate - Demonstrates excellent judgment and decision making skills

Intermediate - Ability to communicate and make recommendations to upper management

Intermediate - Ability to drive multiple projects to successful completion

Intermediate - Possesses technical aptitude

Responsibilities:

Gathers and validates business / technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics

Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team

Creates systems and business process models, specifications, diagrams, and charts to provide direction to developers and/or the project team

Interprets user requirements into feasible options and communicate these back to the business stakeholders

Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary

Communicates changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood

Plans and coordinates user acceptance testing (UAT)

Monitors and review levels of IT services specified in the service-level agreements (SLAs) with the business

Research, reviews, and analyzes the effectiveness and efficiency of existing requirement gathering processes and develop strategies for enhancing or further leveraging these processes; quantify potential efficiency opportunities and track accordingly

Maintains system protocols by writing and updating procedures

Provides references for users by writing and maintaining user documentation; provide help desk support; train users

Prepares technical reports by collecting, analyzing, and summarizing information and trends

Involved in clarifying requirements and implementing solutions that meet the business needs

Documents business requirements and potential solutions for system functionality and reporting needs

Translate business needs into product backlogs, user stories, and business requirements to optimize business value of applications and processes

Tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary

Works with internal teams to design & build effective systems that scale efficiently

Performs other duties as assigned

Complies with all policies and standards

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.