OBO Business Analysts

Job#: 3031822

Job Description:
Business Analyst

Location: St. Louis, MO

Work Model: On-site 4 days per week
Role Overview

We are seeking a Business Analyst (BA) with Integration Analyst capabilities to support the Ordering Back Office (OBO) domain. This role operates at the intersection of business operations, IT architecture, and system integration, with a slightly greater emphasis on functional and business-facing analysis.

The analyst will partner closely with architecture and delivery teams to help clarify what is being built, why it is being built, and how it fits into the broader ordering ecosystem, ensuring that business intent is accurately translated into technical designs.

Solution architects will retain ownership of overall design. This role exists to provide clarity, traceability, and shared understanding across business, engineering, and architecture stakeholders.
Domain Context: Ordering Back Office (OBO)

The Ordering Back Office (OBO) supports customer service order processing. OBO ensures that orders are accurately validated, corrected, provisioned, and billed across multiple downstream systems.

Key OBO responsibilities include:

• Order exception handling
• Data integrity validation and manual corrections
• Coordination with provisioning and billing systems
• Control and validation across Credit, Eligibility, Fraud, Admin/UI, and Ordering delivery lanes

This role directly supports these operational lanes and the associated architecture and integration dependencies.
Key Responsibilities
Business & Functional Analysis

• Engage directly with business stakeholders across ordering and back-office operations to:
  • Elicit and document functional requirements
  • Understand business pain points, constraints, and desired outcomes
  • Clarify what problem is being solved and why it matters
• Translate business needs into clear, concise functional requirements that can be consumed by architecture and delivery teams.
• Support discussions with sales, ordering, and operational teams where manual intervention or exception-based workflows are required.

Integration & Technical Analysis

• Produce technical service and integration documentation, including:
  • Upstream and downstream system dependencies
  • Data flows and control points across OBO delivery lanes
  • Order lifecycle touchpoints across ordering, provisioning, and billing systems
• Partner with architects and senior engineers to ensure business intent is reflected accurately in technical designs.
• Support system integration analysis across ordering and provisioning interfaces, without owning solution design.

Architecture & Delivery Support

• Act as a bridge between business stakeholders and architecture teams.
• Enable architects by:
  • Providing well-defined business context and constraints
  • Maintaining traceability from requirements design implementation
• Assist delivery teams in understanding scope, intent, and dependencies across OBO initiatives.
• Contribute to improved documentation standards and shared understanding across workstreams.

Required Skills & Experience
Core Experience

• 5+ years of experience as a Business Analyst, Systems Analyst, or hybrid BA / Integration Analyst
• Experience supporting enterprise back-office systems related to ordering, fulfillment, provisioning, billing, or customer operations
• Proven ability to engage directly with business stakeholders and translate needs into structured requirements

Functional & Technical Balance

• Strong functional analysis skills, including:
  • Facilitating discovery and requirements-gathering sessions
  • Asking effective "what" and "why" questions
• Sufficient technical depth to:
  • Understand system integrations and dependencies
  • Produce technical service diagrams and dependency mappings
• Comfort working alongside architects who own solution design

Preferred Experience

• Experience supporting telecom, cable, or communications environments
• Familiarity with:
  • Ordering back-office operations
  • Exception-based or manual workflows
  • Multi-system provisioning and activation ecosystems
• Previous exposure to Credit, Eligibility, Fraud, or Admin/UI workflows within ordering systems

Work Environment & Expectations

• High-collaboration environment involving:
  • Business operations
  • Architecture
  • Engineering
  • Delivery management
• Emphasis on clarity, documentation, and shared understanding, rather than solution ownership
• On-site presence required four days per week in St. Louis, MO

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.