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SGS-Service Center Representative - Remote / Telecommute

Bethesda, MD, US • Posted 4 days ago • Updated 4 days ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Analytical Skill
Attention To Detail
Call Center
Claims Management
Communication
Customer Service
Documentation

Summary

We are looking for a SGS-Service Center Representative - Remote / Telecommute for our client in Bethesda, MD

Job Title: SGS-Service Center Representative - Remote / Telecommute

Job Location: Bethesda, MD

Job Type: Contract

Job Overview:

Pay Range: $13hr - $18hr

Requirement/Must Have:

High School Diploma or GED.
Minimum 1 year of customer service and claims processing experience or equivalent.
Knowledge of medical terminology and claims management processes.
Strong communication skills (verbal and written).
Proficiency in Microsoft Office and computer systems.

Experience:

Experience in a call center environment (preferred).
Experience handling inbound calls and resolving customer inquiries.
Experience working with claims management systems.

Responsibilities:

Act as the primary liaison for callers, addressing inquiries related to claims and servicing processes.
Educate customers on documentation requirements, claim timelines, payment details, and claim status.
Document all interactions accurately and professionally in the claims management system.
Enter verbal and written application data accurately into internal systems.
Assign new claims to appropriate handlers and escalate issues when necessary.
Direct calls to appropriate departments or escalate to specialists/management.
Support quality programs and ensure compliance with client specifications.
Maintain consistent attendance and performance standards.
Perform additional duties as assigned.

Should Have:

College-level coursework (preferred).
Strong analytical and interpretive abilities.
Comfort working in a fast-paced, multi-system environment.
Ability to work on camera when required.

Skills:

Strong organizational and multitasking skills.
Excellent interpersonal and customer service skills.
Ability to work independently and collaboratively.
Attention to detail and accuracy in documentation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: MD_SCRT_0430
Posted 4 days ago

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