Customer Service Representative

Hybrid in Washington D.C., DC, US • Posted 4 days ago • Updated 4 days ago
Contract Independent
Contract W2
No Travel Required
Hybrid
$20 - $25/hr
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • Customer Service
  • Inquiries handling
  • Assist custmers
  • Resolve complaints
  • Process transaction
  • Microsoft Office Suite
  • Multitasking
  • Communication skills

Summary

The Customer Service Representative (2+ years) will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

  • Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
  • Assist customers with product information, order status, or any account-related issues.
  • Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
  • Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
  • Process transactions, returns, and exchanges according to agency guidelines.
  • Collaborate with other departments to address and resolve complex issues.
  • Provide feedback to management on recurring customer concerns and suggest improvements.
  • Stay informed about industry trends and best practices to enhance customer service quality.
  • Perform other duties as assigned to support the customer service team.

Education
High School Diploma
Qualifications

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Ability to handle sensitive information with confidentiality.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10397409
  • Position Id: 801522
  • Posted 4 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Hybrid in Washington, District of Columbia

Today

Easy Apply

Contract

$18 - $22

Hybrid in Washington, District of Columbia

Today

Easy Apply

Contract, Third Party

Depends on Experience

Hybrid in Bethesda, Maryland

7d ago

Easy Apply

Contract

Depends on Experience

Washington, District of Columbia

Today

Contract

Search all similar jobs