Sales Operations Analyst

Job Details-
Job Category: Support/Sales
Duties: At ServiceNow, we drive operational excellence through data-driven insights, strategic planning, and exceptional cross-functional execution. As a Renewal Sales Operations Contractor supporting global efforts, you will partner closely with VP and AVP-level stakeholders to accelerate business outcomes, support strategy execution, and operationalize performance across the organization. You will support the forecasting process and deliver actionable analytics to drive revenue growth.

Key Responsibilities-

• Provide internal business partners with meaningful and actionable insights into business drivers, financial performance, and risks through regular reporting and ad-hoc analysis.
• Assist with annual sales planning, including quota setting and influencing compensation plan design.
• Work cross-functionally with various stakeholders and organizations to define, implement, and refine annual and ongoing planning processes.
• Provide Renewal Sales Leaders with forecast data and information to track monthly and quarterly projections.
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Develop and evolve key performance indicators to help drive sales revenue and projections.
• Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
• Drive operational excellence that helps the Renewal Sales team achieve goals.
• Identify and drive process and reporting enhancements.
• Interface with Deals Desk, Finance, Legal, and Order Management as needed to ensure accuracy of booked sales opportunities.
• Execute ad-hoc tasks and responsibilities in support of renewal sales and operations.

Skills-

• 5+ years of proven experience in Sales or Renewal Operations within a software/SaaS sales organization.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights.
• Have been in a role supporting sellers up to the Executive Leadership level.
• Expert proficiency in PowerPoint, Excel, and Power BI.
• Experience with a CRM system such as Microsoft Dynamics.
• Familiarity with sales hierarchies and territory mapping.
• Curious and comfortable analyzing large data sets and producing executive summaries with actionable insights.
• Lead annual sales planning, including quota setting and influencing compensation plan design.
• Self-motivated with an ability to work in a highly collaborative environment while managing multiple competing priorities.
• An understanding of how to scope work to ensure execution by desired timelines.
• Experience building trusted relationships and influencing others across all levels of the organization.
• Organized, with excellent attention to detail and the ability to work in a fast-paced, constantly evolving environment.
• Excellent interpersonal, written, and verbal communication skills.
• Strong listening, analytic, and organizational skills.
• Aptitude for taking on new challenges and comfortable handling ambiguity.
• Willing to ask for help when necessary and bring in the proper resources to achieve results.
• Team player with a positive attitude and a results-driven mindset.

Preferred Qualifications-

• Bachelor's degree
• SaaS industry experience