Skills and attributes for success
Lead the technical team on implementation project teams, supporting testers.
Assist Leads in workshops to gather agile user stories/epics/features using Agile software.
Direct users on best practices across ServiceNow products and platforms.
Develop Offerings, Solutions, and Designs for product implementations.
Deliver Application UI Configuration and Workflow Configuration.
Development of specific reporting needs, including Performance Analytics.
Interface with ServiceNow technical product teams as needed.
Prepare deliverables that are technology-related.
Be the Subject Matter Expert on the delivery of ServiceNow solutions.
Creation and delivery of solutions for users addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
To qualify for the role, you must have
Demonstrated success as a key technical resource leading the development of solutions for ITSM, CMDB, Asset Management, ITOM, and Service Catalog
2+ years of ServiceNow implementation experience with IRM (GRC) implementations.
Demonstrated experience with Horizontal (SCCM & IP), Top-Down (Service Mapping), Cloud and Pattern-Based Discovery methods.
Proficiency with Agile project management and delivery methodologies.
Demonstrated hands-on experience in technical consulting and client-facing roles required
A Bachelor's degree from an accredited college or university is preferred. Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM), and Application Developer (CAD).
Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
Maintain all certifications and micro certifications and continual progression in developer learning plans.
Excellent oral and written communication skills with the ability to present and articulately explain technical information.
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
Ideally, you ll also have
Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields.
Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies. Excellent communication skills, team player, drives processes, and actively owns deliverables.
Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow IRM/GRC best practices.
Familiarity with the platform data model including CSDM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows.
Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Zurich, Yokohama, Washington, Vancouver, Tokyo, San Diego, Rome, Quebec.
Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS
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