Location: Evendale, OH 45215 (100% Onsite)
Duration: 6 months
Role: ServiceNow Developer And Admin.
Eligibility: (Single Citizenship).
Experience: At Least Ten Years.
Job Summary:
About the job
ServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform. You will perform production support including incident resolution and troubleshooting.
What you will do
Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested
Provision, install, configure, operate, and maintain the ServiceNow platform
Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed
Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
Support the administration for Production and non-prod instances
Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
Document administrative processes and issues resolution
Working with business line stakeholders to develop clear requirements.
Participate in the daily scrum meeting and other related Agile ceremonies
Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.
What you will bring
3+ Years' experience with ServiceNow Platform Administration
3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB
Current ServiceNow System Administrator certification required
Strong experience in system administration and JavaScript
Ability to troubleshoot complex technical issues
Experience diagnosing performance related issues
Agile experience
Current ServiceNow System Administrator (CSA) certification required
Priority consideration given to candidate that possess a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM certification
Desired Skills
ServiceNow Development and Administration/Integration
ServiceNow Certified Application Developer
ITIL v3 or ITIL v4
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