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SME System Administrator

• Posted 13 hours ago • Updated 1 hour ago

Full Time

USD $110,000.00 - 150,000.00 per year

GovCIO

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Job Details

Skills

Recruiting
Workflow
Technical Support
SLA
Customer Satisfaction
Specification Gathering
Software Development Methodology
Scrum
Lean Methodology
Waterfall
Regulatory Compliance
System Security
Data Security
Agile
DevOps
DevSecOps
DoD
Cyber Security
Incident Management
Documentation
Issue Tracking
Communication
Management
Scalability
Security Clearance
Data Modeling
ServiceNow
IT Governance
Cloud Computing
Analytical Skill
Conflict Resolution
Problem Solving
Continuous Improvement

Summary

GovCIO is currently hiring for a SME System Administrator to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.

Responsibilities

As a System Administrator SME, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

Provide high-level end-user support for USCG ServiceNow users, serving as a subject matter expert for platform functionality and troubleshooting.
Respond to and resolve customer-reported incidents within established SLA requirements to maintain operational readiness.
Follow up with users to ensure customer satisfaction and verify that technical solutions meet mission needs.
Collect and document requirements for enhancement requests, translating user feedback into actionable technical specifications for the development team.
Identify and document system defects, coordinating with engineering teams to prioritize and deploy fixes.
Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment.
Maintain cybersecurity compliance by managing ServiceNow configurations that conform to USCG system security requirements and federal data protection standards.
Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies.

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills & Experience

Demonstrated experience administering the ServiceNow platformin a large-scale enterprise environment.
Proven ability to execute the SDLCusing modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
Experience securing ServiceNow applicationsin accordance with USCG, DoD, DHS, or federal cybersecurity policies.
Proficiency in incident management, including tracking, documentation, and resolution within a formal ticketing system.
Strong communication skillswith the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams.
Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
ServiceNow Certifications (e.g., Certified System Administrator).
Familiarity with enterprise IT governance and hybrid cloud integration.
Strong analytical, problem-solving, and continuous improvement mindset.

Posted Salary Range

USD $110,000.00 - USD $150,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8043
Posted 13 hours ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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