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Senior Process Analyst

• Posted 14 hours ago • Updated 2 hours ago

Full Time

USD $100,000.00 - 130,000.00 per year

GovCIO

Fitment

Dice Job Match Score™

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Job Details

Skills

Recruiting
Workflow
User Stories
Facilitation
Training
Scrum
Lean Methodology
Waterfall
Collaboration
Regulatory Compliance
Business Process
System Security
Data Security
Technical Writing
Functional Requirements
User Guides
Software Development Methodology
Agile
DevOps
DevSecOps
DoD
Cyber Security
Quality Assurance
Testing
Communication
Management
Security Clearance
ServiceNow
Data Modeling
ITIL
IT Governance
Analytical Skill
Problem Solving
Conflict Resolution
Continuous Improvement

Summary

GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.

Responsibilities

As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.
Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.
Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.
Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.
Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.
Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.
Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience

Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.
Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.
Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.
Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
Familiarity with ITIL framework and enterprise IT governance.
Strong analytical, problem-solving, and continuous improvement mindset.

Posted Salary Range

USD $100,000.00 - USD $130,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8047
Posted 14 hours ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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