Senior QA ServiceNow Administrator

• Posted 2 days ago • Updated 9 hours ago
Full Time
USD $125,000.00 - 135,000.00 per year
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Fitment

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Job Details

Skills

  • Attention To Detail
  • Configuration Management Database
  • Management
  • Access Control
  • Data Security
  • Collaboration
  • Regulatory Compliance
  • Auditing
  • Regression Testing
  • Testing
  • Workflow
  • Forms
  • Business Rules
  • Change Control
  • Acceptance Testing
  • Test Plans
  • Scripting
  • JavaScript
  • ITIL
  • Quality Assurance
  • Test Cases
  • Defect Tracking
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Security Clearance
  • Agile
  • Scrum
  • Automated Testing
  • ServiceNow
  • Database
  • Reporting
  • Analytics
  • Technical Writing
  • Documentation

Summary

GovCIO is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices. This role will be responsible for the configuration, maintenance, and improvement of the ServiceNow platform as well as the development and execution of QA strategies to validate system updates, workflows, and integrations. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities

ServiceNow Administration:
  • Administer, configure, and maintain the ServiceNow platform, including core modules (e.g., Incident, Problem, Change, Asset, CMDB, Request, and Knowledge).
  • Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer.
  • Manage user roles, access controls, and permissions to ensure appropriate data security.
  • Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives.
  • Monitor platform health, performance, and compliance with ITIL best practices.
  • Conduct regular platform audits and implement updates, patches, and upgrades.
  • Integrate ServiceNow with third-party tools and APIs as needed.

Quality Assurance (QA):
  • Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality.
  • Perform regression testing for new releases, enhancements, and patches.
  • Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations.
  • Identify and document bugs or issues and coordinate with developers for resolution.
  • Ensure changes follow the established change control processes and meet QA standards.
  • Participate in user acceptance testing (UAT) with stakeholders and end-users.
  • Maintain QA documentation, including test plans, execution results, and defect logs.

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience
  • 6+ years of experience in ServiceNow administration.
  • Experience with ServiceNow development, scripting (JavaScript, Glide), and flow designer.
  • Understanding of ITIL practices and frameworks; ITIL Foundation certification preferred.
  • Experience with QA processes, methodologies, and tools (e.g., test case management, defect tracking).
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation skills.

Clearance Required : ship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience


  • ServiceNow certifications (e.g., CSA, CAD) are a plus.
  • Experience with Agile/Scrum environments.
  • Familiarity with automated testing tools for ServiceNow (e.g., ATF).
  • Knowledge of database structures and reporting (e.g., Performance Analytics).
  • Background in technical writing or process documentation.


Posted Salary Range

USD $125,000.00 - USD $135,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 6172
  • Posted 2 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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