Description
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.
This position is ideal for an early-career support professional (typically 1-3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise-grade tools and environments.
You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.
Key Responsibilities:
Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).
Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.
Administer endpoint management tools:
Windows: Autopilot / Intune
MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)
Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.
Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).
Support Teams Rooms / AV equipment and coordinate vendor escalations.
Maintain accurate documentation and ticket updates in ServiceNow.
Identify recurring issues and contribute to knowledge base articles and process improvements.
Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
Requirements
Qualifications:
Strong hands-on experience supporting macOS / MacBooks in enterprise environments.
Experience using Jamf Pro or similar Apple device management platforms.
Experience supporting Windows endpoints using Autopilot/Intune.
Working knowledge of Azure AD / Entra ID (MFA, SSO, identity troubleshooting, group access).
Strong customer service abilities and communication skills.
Demonstrated troubleshooting ability across hardware, software, network basics, and user access issues.
Experience working onsite in a fast-paced corporate setting.
Ability to maintain detailed, accurate ticketing and documentation standards.
Preferred Qualifications:
Basic exposure to Ubuntu Linux (CLI familiarity, light troubleshooting).
Understanding of basic networking concepts: DNS, Wi-Fi, VPN troubleshooting.
Knowledge of endpoint security tools or workflows (e.g., Microsoft Defender, encryption, compliance policies).
Familiarity with conditional access concepts.
Experience supporting conference room AV systems, especially Microsoft Teams Rooms.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04838-0013401714
- Posted 4 hours ago
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