Technical Support Analyst

Description

We are looking for a skilled Technical Support Analyst to join our team on a long-term contract basis in Colonial Heights, Virginia. In this role, you will provide essential technical assistance to ensure smooth operations and resolve user issues efficiently. This position requires a proactive mindset and expertise in troubleshooting, system support, and service desk management.

Responsibilities:
Respond promptly to technical support requests and service desk tickets, ensuring timely resolution.
Troubleshoot and resolve issues related to Microsoft Windows 10 and other systems.
Manage and maintain Active Directory, including user accounts and permissions.
Provide guidance and support to end-users regarding hardware and software concerns.
Collaborate with team members to identify and implement process improvements.
Document resolutions and technical procedures for future reference.
Assist in system upgrades and updates to enhance functionality.
Monitor system performance and address potential issues proactively.
Maintain a detail-oriented and customer-focused approach in all interactions.
Ensure consistent compliance with company policies and technical standards.

Requirements

Proficiency in Active Directory management and configuration.
Solid understanding of Microsoft Windows 10 and related troubleshooting techniques.
Experience handling service desk tickets and providing user support.
Strong knowledge of Microsoft Windows systems and basic troubleshooting skills.
Ability to communicate technical concepts effectively to non-technical users.
Proven ability to work independently and as part of a team.
Detail-oriented with excellent organizational and documentation skills.
Prior experience in a help desk or desktop support environment preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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