Product Manager - Microsoft Dynamics CRM & Field Service

Product Manager - Microsoft Dynamics CRM & Field Service

Candidates with 12-month validity

Houston-TX: Onsite work

Look for Nearby candidates

Must have :  Product Manager /Microsoft Dynamics CRM & Field Service

Product Manager - Microsoft Dynamics CRM & Field Service

We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

POSITION GENERAL DUTIES AND TASKS :

Key Responsibilities

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities

• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals

• Engage with internal and external stakeholders to gather, analyze, and refine requirements

• Collaborate closely with development and QA teams to:

• Define clear acceptance criteria

• Ensure high-quality delivery aligned with expectations

• Monitor product performance, usage, and adoption metrics, and recommend improvements

• Lead release planning, including sprint planning and go-live coordination

• Facilitate continuous feedback loops to drive product enhancements and innovation

• Ensure alignment between business needs and technical implementation

Required Skills & Experience

• 8+Years of Strong background in IT project/program management, preferably with exposure to:

• Microsoft Dynamics CRM

• Dynamics 365 Field Service

• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams

• Proven ability to manage multiple priorities in a fast-paced, evolving environment

• Experience with Agile and Waterfall methodologies

• 8+Years of Hands-on experience with tools such as:

• Azure DevOps

• Jira or similar work management tools

• Strong analytical and problem-solving abilities

Preferred Qualifications

• Experience working on Dynamics 365 implementations or enhancements

• Understanding of customer service operations or field service processes

• Exposure to product analytics and KPI tracking

• Experience in cross-functional and global team environments

Key Competencies

• Product ownership and strategic thinking

• Stakeholder engagement and communication

• Adaptability and prioritization

• Collaboration and team-oriented mindset

• Continuous improvement and innovation focus