Tier 2 Support

job summary:

We are seeking a proactive and analytical IT Systems Support Specialist to provide critical onsite technical support for our new Distributed Order Management System (DOMS). This system is the backbone of our prescription fulfillment operations across the Mail Order pharmacy network. In this role, you will ensure maximum system stability, monitor performance trends, and deliver high-quality Tier 1 and Tier 2 troubleshooting. If you thrive in fast-paced production environments and enjoy collaborating cross-functionally to solve complex technical problems, this is an excellent opportunity to impact patient care directly.

location: Livermore, California

job type: Contract

salary: $45 - 55 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

System Support & Troubleshooting

• Provide day-to-day Tier 1 and Tier 2 technical support for enterprise systems and mail-order production applications.
• Diagnose, troubleshoot, and resolve complex application and system incidents to minimize downtime.
• Plan and execute complex system configurations to meet operational requirements.
• Assist technical, project, and cross-functional teams to resolve application-specific issues.

Monitoring & Operational Stability

• Monitor system stability, performance, and availability (including applications, networks, databases, and storage) to identify problems or trends.
• Proactively identify and recommend ways to address system improvement opportunities.
• Escalate identified issues, risks, or problems to lead administrators and technical teams according to established processes.

Collaboration & Documentation

• Create, maintain, and meticulously follow Standard Operating Procedures (SOPs) to ensure operational consistency.
• Communicate progress, updates, and system information clearly to product users, teammates, and suppliers.
• Pursue self-development by seeking feedback, sharing knowledge with coworkers, and adapting quickly to system changes.

qualifications:

2-4 years of relevant IT support, systems administration, or equivalent hands-on technical experience.

Core Skills & Environment Fit

Environment: Ability to work effectively onsite within We are seeking a proactive and analytical IT Systems Support Specialist to provide critical onsite technical support for our new Distributed Order Management System (DOMS). This system is the backbone of our prescription fulfillment operations across the Mail Order pharmacy network. In this role, you will ensure maximum system stability, monitor performance trends, and deliver high-quality Tier 1 and Tier 2 troubleshooting. If you thrive in fast-paced production environments and enjoy collaborating cross-functionally to solve complex technical problems, this is an excellent opportunity to impact patient care directly. fast-paced pharmacy warehouse / production-floor environment.

Problem-Solving: Strong analytical troubleshooting skills, with a proven ability to research unknown technical issues and escalate appropriately.

Documentation: Exceptional documentation skills with experience creating and maintaining technical SOPs.

Execution: Demonstrated ability to meet tight deadlines, follow strict policies/procedures, and manage competing priorities.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.