Technical Lead

Smyrna, GA, US • Posted 1 day ago • Updated 1 day ago
Full Time
On-site
Depends on Experience
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Fitment

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Job Details

Skills

Summary

A senior-level Technical Lead role responsible for managing and supporting patient support solutions within the healthcare and pharmaceutical sectors. This position involves leading technology projects, collaborating with internal teams and external partners, and overseeing the deployment and maintenance of technical systems to enhance patient experience programs. The role requires strategic oversight, technical expertise, and stakeholder engagement to drive successful project outcomes and system improvements.

Responsibilities

  • Lead the planning, execution, and delivery of technical projects supporting patient support programs.
  • Collaborate with internal stakeholders, including Patient Support Program teams, Data & Reporting, and Marketing, to define technical requirements and solutions.
  • Manage internal and external technical support resources for the development, implementation, and maintenance of systems and integrations.
  • Assist with technology specifications, system design, deployment, and end-user training for various applications.
  • Provide business and technical analysis expertise for system design, process improvements, and integration development.
  • Oversee vendor evaluation, selection, and management to ensure quality and compliance standards are met.
  • Develop and maintain interfaces between multiple vendors and systems to ensure seamless data flow and system interoperability.
  • Support validation processes, including computerized System Validation and compliance with relevant industry standards such as part 11.
  • Monitor industry trends to identify opportunities for technological enhancements and process improvements.
  • Serve as the IT subject matter expert for U.S. patient support programs and maintain strong stakeholder relationships.

Qualifications

  • Bachelor’s Degree in a related field.
  • 7+ years of experience managing full systems lifecycle management and deployment.
  • 4+ years of experience within the pharmaceutical or healthcare industry, specifically supporting patient support or experience programs.
  • Proven ability to implement and support complex technical systems, including integrations and data management.
  • Experience supporting computerized System Validation and regulatory compliance, including 21 CFR Part 11.
  • Strong understanding of HIPAA regulations related to data security, encryption, and system handling.
  • Proficiency with project management methodologies and system development lifecycle principles.
  • Demonstrated experience in vendor management and cross-functional stakeholder engagement.
  • Excellent problem-solving, communication, and leadership skills.
  • Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.

Publishing Pay Range: $123,000.00 - $165,000.00 Annually

This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112305
  • Posted 1 day ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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