Empower Configuration Manager

Hoover, AL, US • Posted 3 days ago • Updated 2 days ago
Contract Corp To Corp
Contract Independent
Contract W2
On-site
Depends on Experience
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Fitment

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Job Details

Skills

Summary

An established enterprise organization is seeking an IT Application Support Manager to lead day-to-day support and configuration efforts for a core business application platform supporting lending operations. This role manages an application support function, drives issue resolution and root-cause analysis, partners with technical teams on enhancements, and ensures changes/releases align with operational and compliance needs.

Key Responsibilities

  • Lead and mentor a team responsible for application support, end-user assistance, and maintaining accurate support documentation.
  • Serve as an escalation point for complex issues; coordinate troubleshooting across business and technical stakeholders.
  • Gather requirements, document functional needs, and partner with architects/engineers to align on solution designs and approvals.
  • Own operational workflows and monitoring routines to proactively identify recurring issues and trends.
  • Support platform administration and configuration, including environment setup, business rules, validation rules, dashboards/analytics, and reporting (including SQL-based reporting as needed).
  • Drive root cause analysis for production incidents and implement preventative fixes.
  • Coordinate and manage testing across environments (development, QA, UAT, production) to ensure stable releases.
  • Track and manage releases, patches, change requests, and customizations—especially where regulatory/compliance timelines apply.
  • Act as a procedural expert for support policies, standards, and internal delivery processes; ensure team adherence to required governance.
  • Provide regular status updates to senior IT and business leadership regarding support health, risks, priorities, and team throughput.

Required Qualifications

  • Bachelor’s degree (or equivalent experience) in a related field.
  • 4+ years of relevant experience in application support / IT operations / application administration.
  • Prior people leadership experience (team lead, supervisor, or manager).

Preferred / Nice-to-Have Experience

  • Hands-on experience with Empower (Dark Matter) configuration/support.
  • Exposure to migrations from self-hosted to hosted/SaaS Empower environments.
  • Familiarity with Agile delivery practices.
  • Experience supporting legal/compliance document generation integrations used in mortgage lending (vendor tools used for compliant documents).
  • Strong understanding of mortgage and home equity lending processes and terminology.

Publishing Pay Range: $70.00 - $78.00 Hourly 

This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112165
  • Posted 3 days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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