Deadline: Wednesday 1/28 at 10:00am CST, any profiles sent after this time will not be reviewed.
Rate: $30.00/Hr. C2C/1099
Duration: 6 months, option for annual renewal.
Location: Remote (candidate must be currently residing in the state of Texas to be considered).
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Responsibilities:
**Location of job: Remote**
The successful candidate will provide back-end support for Austin Energy’s Safety Incident Management System (Cority), which is also used for other enterprise-level functions. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.
Qualifications:
Minimum (Required):
Years Skills/Experience
8+ Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.
Preferred (Optional):
Years Skills/Experience
3+ Experience in using the Cority GX2 platform specifically.
3+ Experience providing advanced and escalated technology service support
1-3 Provide professional technical customer service to users
1+ Experience in creating job aids and user/admin documentation for users of enterprise technology system
1+ Experience with Microsoft Office 365
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