Help Desk Analyst I

Description

We are looking for a dependable Help Desk Analyst I to provide front-line technical support for end users in Louisiana. This long-term contract opportunity begins on a part-time schedule of approximately 20 to 25 hours per week and is expected to grow into a permanent workload over time. The position supports desktop issues and remote service requests for clients across the country, making it ideal for someone who enjoys solving technical problems and delivering responsive customer support.

Responsibilities:
Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications.
Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system.
Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary.
Deliver hands-on and remote assistance for workstation setup, user support, and everyday troubleshooting needs.
Support basic network-related issues such as connectivity interruptions, device access concerns, and general troubleshooting.
Assist with routine Windows environment support, including fundamental server-related tasks when appropriate.
Contribute to a hybrid support model by providing on-site help when needed and remote coverage for distributed users.
Maintain clear communication with users regarding issue status, next steps, and expected resolution timelines.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.