Google CES Python Developer (ADK, GDF, Playbooks)

Google CES Python Developer (ADK, GDF, Playbooks)

Atlanta, Georgia- Hybrid in Atlanta, zip code 30328

Contract

Relocation considering

This person will be responsible for designing the conversation framework for virtual agents using Google's CCAI solutions. The successful candidate will develop conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools.

Key Responsibilities:

• Implement Customer Engagement Suite (CES) solutions using Dialogflow CX, ADK (Agent Development Kit), and CCAI Insights
• Conversational Design & UX: Design conversational flows using Dialogflow CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development.
• Create and optimize Generative Playbooks for virtual agents, applying prompt engineering and LLM integration.
• Ability to develop robust backend services, APIs, webhooks and scripts using Python to support CES initiatives.
• Integrate CES tools with Google Cloud services and APIs.
• Troubleshoot and resolve issues related to agent behavior, performance, and integration.
• Collaborate with cross-functional teams to deliver scalable, production-ready AI solutions.

Requirements:

• 8+ years of experience in Application Development and at least 3+ years in the Contact Center space
• Hands-on experience with Agent Development Kit (ADK) or similar agent frameworks
• Minimum of 4 years of experience in Python, as well as Git, Jira, etc.
• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Proficiency in using dialogue flow design tools like Dialogflow CX, including fulfillment, integrations, webhooks, and analytics.
• Excellent knowledge in Playbooks and Google Cloud Platform cloud run
• Desirable experience in Telco domain and processes.
• Experience with API integration (REST, gRPC) and Cloud Functions, as well as CI/CD pipelines.

Should be able to follow Agile Scrum cadence.

Ayush Sharma Sr. US Technical Recruiter

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