Helpdesk Engineer (Tier1-2) (NEED LOCALS)

Philadelphia, PA, US • Posted 2 hours ago • Updated 2 hours ago

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Contract W2

On-site

Depends on Experience

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Job Details

Skills

Helpdesk
desktop
windows
troubleshooting

Summary

Hi,

Role: Helpdesk Engineer (Tier1-2) (NEED LOCALS)

Duration: 12 Months+

Location: Huntingdon Valley Onsite

Interview process: Teams video followed by in-person.

Job Summary

We are looking for a Senior Helpdesk Engineer with 5+ years of experience providing Tier 1 2 IT support in enterprise environments. The role focuses on end-user support, troubleshooting, and maintaining IT systems to ensure minimal downtime and high user satisfaction.

Key Responsibilities

Provide technical support for desktops, laptops, mobile devices, VoIP phones, and printers.
Troubleshoot Windows 11, macOS, Office 365, and common enterprise applications.
Perform laptop provisioning, OS installation, patch management, and MDM administration.
Manage user accounts and access in Active Directory, Azure AD, and Office 365.
Support VPN, remote access, endpoint security tools, and MFA.
Handle IT ticketing systems, track, resolve, and escalate issues.
Assist with user onboarding/offboarding, hardware setup, and network profile configuration.
Provide network support, escalating complex issues to network engineers.
Maintain IT documentation, knowledge bases, and SOPs.

Key Skills & Technologies

Operating Systems: Windows 11, macOS
User Management: Active Directory, Azure AD, Office 365, Google Workspace
Support Tools: Remote Desktop, TeamViewer, ITSM/Ticketing tools
Security: Antivirus, endpoint protection, MFA
Networking: TCP/IP, VPN, VLAN, network connectivity troubleshooting
Other Tools: CyberArk, IVANTI, Zabbix Server, ITIL practices

Soft Skills

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
Customer-focused and proactive
Ability to work independently and collaboratively
Strong documentation and organizational skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121181
Position Id: 8930694
Posted 2 hours ago

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