ServiceNow HelpDesk/Jr Network Specialist

Austin, TX, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Independent
Contract Corp To Corp
6 Months
Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • ServiceNow
  • HelpDesk
  • Support
  • TICKETING
  • ITSM
  • Networking
  • DNS
  • SHCP

Summary

Title - ServiceNow HelpDesk/Jr Network Specialist  

Duration – 12 months

Location - Austin TX '
 


ServiceNow Expert Help Desk Support. The person is expected to be a part of helpdesk environment.
Work location is Sam Houston building by the Capitol, Austin.
CLIENT WANTS a “ServiceNow expert” who also knows networking at above basic level, but not necessarily super advanced.


In this role, there will not be any real hands-on networking, ..more like running ServiceNow reports and troubleshooting network circuit outages and escalating to the Network team etc…The person is expected to be a part of helpdesk environment.  A junior Network specialist can fit this role if he/she has expert knowledge of ServiceNow Help Desk operation/administration and is willing to work as part of help Desk support team.
 
MUST be able to handle and coordinate tickets (using ServiceNow system), run ServiceNow reports, and assist as a Network Specialist on network failures/upgrades requests. The candidate should have good knowledge and experience to first fix some network failures (ports, routers, switches, firewalls etc) himself/herself and if unable to fix it, should be able to quickly escalate to next level of support such as level 2 or 3 to get the problem resolved and close tickets.
Notes : Candidate should have solid understanding with DNS, DHCP and TCP/IP & be able to debug network and circuits.

IPCONFIG/ALL,
IPCONFIG/Release
IPCONFIG/Renew  
The person is expected to be a part of helpdesk environment
This would be a good role for a twenty something out there studying for their CCNP.
Location is Sam Houston building by the Capitol

Deep
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10423087
  • Position Id: 8574-19411-
  • Posted 1 day ago
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