Description We are seeking a proactive IT professional with strong expertise in endpoint management-including hands-on experience with Intune, Jamf, software deployment, and full device lifecycle ownership-to support and enhance our organization's technology infrastructure. The ideal candidate excels in multi-site environments, demonstrates a disciplined approach to technical operations, and is highly skilled in documentation and project execution.
Key Requirements:- Deep understanding of TCP/IP, DNS/DHCP, VLANs, routing, VPNs, and Wi-Fi troubleshooting.
- Proven experience supporting multiple locations and coordinating with ISPs.
- Solid experience using ticketing platforms such as Zendesk, with a focus on clear note-taking zeal, prioritization, escalation, and SLA awareness.
- Practical knowledge of Windows Server basics, including patching, service management, file/print services, permissions, and backup/restore awareness.
- Familiarity with file shares, NAS/SAN systems, access permissions, and general backup concepts.
- Experience managing user lifecycles, Exchange/Teams, licensing, and access controls.
- Demonstrated hands-on expertise with Intune and Jamf for application packaging, policy deployment, and device provisioning across the device lifecycle.
- Ability to write clear, detailed change documentation outlining impact, steps, validation, and rollback processes.
- Comfortable leading small-scale rollouts, including network changes, device refreshes, and application deployments.
Requirements Preferred Qualifications:- Understanding of Azure / Entra ID (identity/access management, RBAC fundamentals).
- Experience with firewalls (Fortinet, Meraki, Palo Alto), including site-to-site VPN and IPsec configuration.
- PowerShell scripting for automation tasks.
- A proactive mindset for monitoring, logging, and performing root cause analyses.
Top Priority: Endpoint Management Expertise- Proven, hands-on experience with Intune and Jamf.
- Skilled in application packaging and deployment.
- Proven ownership of device provisioning and lifecycle management.
- Demonstrates accountability for rollout execution and thorough documentation.
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