Description
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Easton, Maine. In this role, you will provide Tier II support, addressing complex technical issues and ensuring smooth operations across hardware, software, and network systems. This is a long-term contract position ideal for someone with strong troubleshooting skills and a passion for delivering exceptional service.
Responsibilities:
Diagnose and resolve advanced hardware and software issues on desktops, laptops, mobile devices, printers, and peripherals.
Configure and maintain Windows and macOS environments, including patch management and application deployment.
Investigate and troubleshoot problems related to Active Directory, Office 365, network connectivity, and endpoint security tools.
Manage support tickets, document resolutions, and maintain detailed technical records.
Handle onboarding and offboarding tasks, including device provisioning, imaging, and access configuration.
Collaborate with Tier I support and other teams to ensure efficient escalation and knowledge-sharing processes.
Participate in system upgrades, hardware rollouts, and software implementations to enhance organizational efficiency.
Provide proactive support to optimize system performance and minimize downtime.
Requirements
Minimum of 3 years of experience in desktop or technical support roles.
Proficiency in Windows 10/11, macOS, Active Directory, and Office 365.
Familiarity with ticketing systems such as ServiceNow or Jira.
Strong understanding of networking principles, including Wi-Fi and basic connectivity troubleshooting.
Excellent problem-solving and communication skills with a customer-focused approach.
Ability to work independently and collaboratively within a team.
Experience managing hardware and software installations and upgrades.
Strong organizational skills to maintain accurate technical documentation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02600-0013405948
- Posted 2 days ago
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